Refund Policy
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This policy describes when and how you can get a refund for a paid Purrcruit subscription. It supplements our Terms of Service.
This is a translation of the German original. In case of divergence, the German version prevails.
1. 14-day refund, no reasons needed
If you are not satisfied with Purrcruit, we will refund your purchase in full within 14 days of your first purchase of a paid plan — no reasons needed.
This commitment is voluntary. Purrcruit is offered exclusively to businesses (Unternehmer within the meaning of § 14 German Civil Code), so the consumer right of withdrawal under §§ 312g, 355 German Civil Code does not apply. Any statutory rights you may have, in particular warranty rights, are unaffected by this policy.
2. How to request a refund
Payments and refunds are handled by our merchant of record, Paddle (see section 6). You have two routes:
- Through Paddle: go to paddle.net and enter the email address you purchased with. You will find your invoices there and can request a refund. Have your invoice number ready.
- Through us: write to [email protected] with your invoice number and the reason. We will pass the request on to Paddle.
We acknowledge receipt of your request within two working days. Refunds are issued to the original payment method. Once approved, the credit usually takes three to ten working days depending on your payment method and bank.
3. Cancellation and renewal
(1) You can cancel your subscription at any time. Use the customer portal link in your Paddle payment confirmation, or write to [email protected].
(2) Cancellation takes effect at the end of the billing period you have already paid for. Until then the platform remains fully available to you and no further renewal takes place.
(3) Outside the cases named in this policy, there is no pro-rata refund for a billing period that has already begun.
4. Pro-rata refunds in specific cases
Independently of the 14-day window, we refund prepaid fees on a pro-rata basis for the unused period where
- we make a material adverse change to the agreed core functionality and you therefore terminate the affected part of the service within 30 days of our announcement, or
- the affected part of the service is terminated because contractual use infringes third-party intellectual property rights and modification, replacement or licensing is not possible with reasonable effort.
5. Service credits for missed availability
(1) If monthly availability of the core functionality falls below the target of 99.5 %, you can apply for a service credit against that month’s platform fee:
| Availability achieved | Credit |
|---|---|
| below 99.5 % down to 99.0 % | 5 % |
| below 99.0 % down to 98.0 % | 10 % |
| below 98.0 % | 20 % |
(2) Applications must be made in text form to [email protected] within 30 days of the affected month. We review them within 20 working days and disclose the underlying measurements.
(3) Service credits are not paid out but set off against the next invoice, and are capped at 20 % of the monthly fee per month. A credit granted is set off against any claim for damages arising from the same unavailability. Your statutory rights are otherwise unaffected.
(4) Announced maintenance, emergency maintenance within the agreed scope, force majeure, public internet outages and disruptions caused by you or by third parties engaged by you do not count as downtime.
6. Payment processing and merchant of record
Purchases made through this website are handled by Paddle.com Market Limited, registered in England and Wales under company number 8172165, 30 Old Bailey, London EC4M 7AU, United Kingdom. For purchases made from the United States or Canada, the contracting Paddle entity is Paddle.com Inc. or Paddle.com (Canada) Ltd. respectively.
Paddle is the merchant of record: it issues the invoice, remits the applicable taxes, and carries out refunds and chargebacks. The Paddle refund policy applies in addition. Where it is more favourable to you in an individual case, the more favourable rule applies.
7. Exceptions
The only exclusions from a refund are:
- on-demand AI quotas that have already been consumed and were billed separately;
- paid onboarding, migration or training services, to the extent they have already been delivered;
- cases of demonstrated abuse, in particular fraud, payment fraud or repeated refund requests without discernible reason;
- periods for which a service credit under section 5 has already been granted for the same circumstances.
Beyond these cases we do not exclude refunds.
8. Contact
Refunds and cancellations: [email protected]
Invoices and payments directly with Paddle: paddle.net
Postal address and further details are in the Impressum.